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Frequently Asked Questions


Why do you use Canon printers?

Simply put, the 12-color ink set of our large format Canon machine offers us the highest quality reproductions, combined with the most consistent output across various media. This means you can have a print made today, and re-print a year later with the same outstanding results. The Canon setup allows us to get very rich colors and deep blacks, regardless of the media being used.

The Canon’s color and fine detail capabilities, combined with the ability to make prints over a metre wide make it the most versatile and outstanding machine for giclée prints.

Should I send my files in RGB or CMYK colour mode?

We accept RGB image files and print using a broad RGB spectrum of inks. If your files are in CMYK mode, please convert them to RGB before sending them through to us. The best colour profile to use for this is sRGB (IEC61966-2.1).

RGB has a much wider colour range than CMYK, and since we use a 12-colour machine we have the valuable addition of RGB inks at our disposal, as well as the regular CMYK inks.


Can I visit the print studio?

Yes. The real difference you’ll find when dealing with Klein Imaging is that we take the time to meet you and understand what is most important to you in your artwork production process. We do ask that you call or email ahead and make an appointment, mainly so that we’re not keeping you waiting when you arrive due to overbooking studio time! Please contact us to arrange a visit.

Artwork Photography

Should I have my artwork scanned or photographed?

This is probably one of the most common questions we’re asked. In truth, the technology behind photography and scanning is very similar… a light source, a lens, an image sensor, and a lot of digital wizardry. We use photography here at Klein rather than scanning (which we used to do!), because it allows us the flexibility to work with original artwork of all shapes, sizes, thicknesses and textures, a lot of which would be difficult to put through a scanner. We’ve photographed 10cm Japanese illustrations on rice paper, all the way up to 2m x 4m canvases. All with incredible resolution, detail and colour accuracy that ensures print reproductions are as close to the original artwork as possible.

How long does artwork photography take?

The actual process to digitise each piece of work takes anything between 1 and 4 hours depending on its complexity. We endeavour to process work in the order that it comes to us, so we usually ask if you can leave your original work with us for 5-7 days so that it can be photographed as soon as a slot is free. We will then contact you to let you know when the photography session is complete for you to be able to collect your original artwork and proof print.

Do I get a copy of the image file?

Yes. Unlike a lot of artwork photographers who try to cling on to their files for dear life, we make sure to send you a high resolution copy of the finished artwork image, as well as keeping a copy on our server and a backup on our cloud storage.

Can I get a proof print of my artwork?

Yes. Included with every photograph session is a proof print for you to take away with you to demonstrate the reproduction quality and colour accuracy that we are able to achieve for your work. Proof prints are roughly A5 in size and will be on our Smooth Rag stock; if you’d like a larger proof print or a different stock please let us know at the time of booking your photography session, and we’ll be happy to arrange this at cost.

I have my image file, how do I get prints made?

Once you’ve had your photography session completed and a copy of the file sent to you, we will invite you back to the studio to collect your original work and to approve your proof print. As soon as you’ve signed off on the proof you can order prints from any image that we hold on file, either now or in the future.

If you’ve had your photography or scanning done elsewhere, we’re more than happy to print from your existing image file. You can order proof prints if you wish or proceed directly to ordering prints if you’re confident that your image file is colour accurate and setup correctly for giclée printing.